REFUNDS & RETURNS POLICY
At Rugged Design Concepts, every product is commissioned, not purchased. Each piece is handcrafted, tailored to your vehicle, and engineered with intent. Because of the bespoke nature of our products, our policies ensure fairness and transparency while protecting the integrity of our craftsmanship.
ELIGIBILITY
Returns must be requested within 30 days of delivery.
Items must be unused, uninstalled, and in original packaging.
All custom, bespoke, powder-coated, or commissioned builds are final sale and cannot be returned.
RETURN PROCESS
To initiate a return, contact us at orders@ruggeddesignconcepts.com with your order number (or invoice number) and photos of the product.
A Return Authorization must be issued before sending any product back.
Unauthorized returns will not be accepted.
Customers are responsible for proper packaging and insurance of returned items.
SHIPPING & FREIGHT
Customers are responsible for return shipping costs unless the product was defective or an incorrect item was sent.
Return freight for large items, such as roof racks, ladders, side steps and bumpers, will incur costs that are your responsibility. These fees, which are determined by the carrier based on the item’s size, weight, and distance, will be deducted from your refund. We will provide a freight quote for your approval before proceeding with the return.
RDC does not accept freight collect or COD returns.
REFUNDS
Approved refunds will be credited back to the original payment method within 5–10 business days after inspection.
Shipping costs are non-refundable.
A 15% restocking fee applies to all non-defective returns.
Orders canceled after processing are subject to a non-refundable 5% transaction fee, as credit card processing costs on high-value orders cannot be recovered.
FINANCING PURCHASES (Affirm, Shop Pay, etc.)
If you financed your purchase through Affirm, Shop Pay Installments, or another provider, refunds will be applied to your financing account and reduce your outstanding balance.
Refund timelines may vary depending on your financing provider.
DEFECTIVE OR DAMAGED PRODUCTS
If your product arrived damaged or defective, notify us within 7 days of delivery with photos.
RDC will cover return shipping and provide either a replacement or a full refund.
LOST OR STOLEN PACKAGES
RDC is not responsible for lost or stolen packages that have been marked as delivered by the carrier.
We will assist customers in filing a claim with the carrier, but replacement is not guaranteed.
PRODUCT VARIATIONS
Our products are continuously refined and improved. As such, minor design updates may occur and items may differ slightly from photographs. These refinements do not qualify as defects.
VEHICLE MODIFICATIONS
Any drilling, cutting, or modifications to your vehicle are performed at your own risk.
RDC assumes no liability for costs or damages related to vehicle modifications, nor will such modifications qualify an item for return
OUR COMMITMENT
Rugged Design Concepts products are designed for those who demand the best. Every rack, ladder, and bumper is crafted with precision and care. Our policies exist not only to comply with industry standards but to safeguard the exclusivity of the pieces we create for you.
Commission with confidence—knowing your investment is protected, your satisfaction is prioritized, and your Rugged masterpiece was engineered to endure.